Customer Service
We all know the saying “The customer is always right”. This course provide valuable tools for employees to become masters in handling the different types of customers.
Skills I will develop
1.The Customer
- Customer as a source of revenue
- The Impact on the Organisation
- Customer satisfaction and company profitability
- Annoying Habits
- Anticipating Guest Needs
- Maintaining good customer care
- Confidentiality of Company and Guest Information
- Personal Presentation and development
2. Communication
3. Customer service
- Greeting of clients
- Promoting facilities and services
- Client Expectations
- Client reaction to poor customer service
- Improving customer care
- Effective Communication
- Range of Clients
4. Customer Complaints
- Advantages of Complaints/Customer feedback
- Methods of dealing with customer related issues
- Range of customer complaints
- Common client Complaints
- Methods to satisfy irate clients
- Client Complaints Procedure
- Written complaints
- Documenting Complaints
- Complaint Follow Up Action
- Do’s and Don’ts of customer complaints
- Complaints practices
- Requirements for Superior Client Care
5. Referral of Customers/Customer Complaints
Course fee and duration
Duration: 1 day (can be combined with telephone etiquette in a 2 day course)
Fee: R750.00 per person
• We can create custom packages for individuals depending on your budget.
• Fee structure is different for groups/companies.
How do I enroll
3 Easy Steps:
1. Inquire – Click on the “Inquire about the course” button below.
2. Receive – Send us an email with any questions you have about the course.
3. Enroll – We’ll get back to you shortly with all the necessary enrollment forms and details about the course.
Admission Requirements
None

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Tel: 015 491 8225
Cell: 082 975 6095



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