Customer Service 

We all know the saying “The customer is always right”. This course provide valuable tools for employees to become masters in handling the different types of customers.

Skills I will develop

1.The Customer

  • Customer as a source of revenue
  • The Impact on the Organisation
  • Customer satisfaction and company profitability
  • Annoying Habits
  • Anticipating Guest Needs
  • Maintaining good customer care
  • Confidentiality of Company and Guest Information
  • Personal Presentation and development

2. Communication

3. Customer service

  • Greeting of clients
  • Promoting facilities and services
  • Client Expectations
  • Client reaction to poor customer service
  • Improving customer care
  • Effective Communication
  • Range of Clients

4. Customer Complaints

  • Advantages of Complaints/Customer feedback
  • Methods of dealing with customer related issues
  • Range of customer complaints
  • Common client Complaints
  • Methods to satisfy irate clients
  • Client Complaints Procedure
  • Written complaints
  • Documenting Complaints
  • Complaint Follow Up Action
  • Do’s and Don’ts of customer complaints
  • Complaints practices
  • Requirements for Superior Client Care

5. Referral of Customers/Customer Complaints

Course fee and duration

Duration: 1 day (can be combined with telephone etiquette in a 2 day course)
Fee: R750.00 per person

 We can create custom packages for individuals depending on your budget.
 Fee structure is different for groups/companies.

How do I enroll

3 Easy Steps: 
1. Inquire – Click on the “Inquire about the course” button below.
2. Receive – Send us an email with any questions you have about the course.
3. Enroll – We’ll get back to you shortly with all the necessary enrollment forms and details about the course.

Admission Requirements

None

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Tel: 015 491 8225
Cell: 082 975 6095

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Sat – Sun – Closed